In the case of offset printed books, you do not need to be previously registered; we will automatically redirect you to the Ediciones Mensajero's website, the official distributor of the publications of the University of Deusto. You can place your book orders on this website.

Once you have logged in by entering your username and password, you can order books in electronic format or print-on-demand books. You just have to go to the “Topics” section on the left and browse through the different colour series and collections to see all the books available in each series.

Once you have seen the product details, the book can be available in electronic and/or print format depending on the characteristics of each edition. In the first case, it can be available in PDF and/or EPUB formats. The print format can be traditional offset printing , or Print-On-Demand .

In the case of electronic books, both PDFs and EPUBs, when you click on the “Buy” button, a screen will appear indicating the licences related to that file. You can add it to your shopping basket by clicking on the corresponding button. "Print-On-Demand" is a new digital printing technique which delivers, literally, print on demand. This means that there is not a previous print run but you can order a small number of copies (usually one, although you can order any quantity). This production system allows to obtain printed copies of books published by the University of Deusto and that are sold out, out of print, or have only been edited in digital format. The average delivery time is 5 working days for deliveries in Spain, and 8 for deliveries overseas.

In the case of print-on-demand books, click on the “Buy” button and the book will be directly added to your shopping basket.

In both cases, a new screen should appear with the following message on it: “The book has been successfully added to your basket”.

You can see your shopping basket in the “My shopping basket” section (top right-hand side).

In this section, you can remove the items from your shopping basket , add more books (you go back to the shop’s home page), or purchase both individual elements and all the items in your basket. In addition, you can subscribe to the newsletter of the Publications Department of the University of Deusto. In the case of print-on-demand books, you can also choose the number of copies or your delivery option (standard or express, overseas or national, Mainland or the Canary Islands).

If you click on the “Continue purchase” button, you are now ready to begin the purchasing process of all the items in your shopping basket. You can pay through PayPal or BBVA’s payment gateway, with VISA or MASTERCARD credit cards.

Then, in the following screen “Confirm order”, you can see the list of items and the total price (VAT included), as well as your invoice details. Delivery rates and the delivery address only refer to physical shipments of Print-On-Demand books, not to electronic books, either PDFs or EPUBs. You can change both your invoice details and delivery address, if you consider it necessary.

You can select the electronic payment system, by clicking on the corresponding button:

Payment is made in euros (€), so you should verify the exchange rate between the Euro and your country’s currency, and whether your bank charges commission for currency Exchange. The whole process is done through secure payment systems.

If you choose to pay through PayPay, you will be redirected to the PayPal website, where you will have to log in to your account and accept payment. If you use BBVA’s payment gateway, you will have to fill in a form with your credit card details. Please note that some credit cards can only be used for payment in the holder’s country and cannot be used for online payments. If you have any queries, you should contact your bank.

Once you have accepted PayPal payment, or filled in the bank’s payment gateway form (credit card number, expiry date, CVV2/CVC2 code, etc.) and payment has been made, the following message will appear if payment has been successfully completed:

“Your payment via BBVA's secure online payment system has been accepted. Thank you.”

"Your payment via PayPal has been accepted. Thank you for your purchase."

Go to “My orders” (top right-hand side) and you will see a full list of your previous or current orders. You can do the following actions: Click on to view details of your order or to download an invoice for your order in PDF format.

In the case of electronic books, go to the view details screen and click on to download your ebook; you will also find the deadline of the download link.

Click on the download link, and save the file (in Adobe’s PDF or EPUB format) on your hard disk to be able to read it afterwards. You can use programmes such as Adobe Reader or Digital Editions, which can be downloaded from Adobe website (www.adobe.es), or any other software that is compatible with these ebook formats.

You have 72 hours to download your purchase, as you will see in the deadline of the download link in your order’s details. If you want to download it later, remember that you must enter the same username and password you used when you first registered. We do not have access to users’ passwords, only to usernames for statistical purposes.

We want to make the whole process as easy and simple as possible, so you will not receive any confirmation mails or any additional procedure; that is, you log in, choose the e-books you like, buy them, make the electronic payment, and finally, you download the files. The whole process only takes a few minutes.

If you have any queries or problem, do not hesitate to contact us. You can contact us using the following contact form.

It is very important to provide the information we need and it is the purchaser’s responsibility to tell the truth.